Your Health. Your Care.

Your health is your greatest asset. The best way to stay healthy is to take an active role in your health and healthcare. This includes asking your doctor about preventive care covered by Medicare, such as immunizations, tests and screenings.  And when you are sick, the best way to get better is to take an active role in your treatment. Ask questions, get information and fully participate in decision making with your family and healthcare team.

As a Quality Innovation Network, Quality Insights collaborates with healthcare providers and patients to make care better. We offer opportunities for you – the patient – to participate in our projects. Your voice and your opinion count. One way that you can get involved is by becoming a patient advisor. Also, check out the resource library below to access tools to help you manage your own health and care. 

If you have a healthcare quality of care concern or are not satisfied with the quality of care you received, contact your state’s Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). The BFCC-QIOs manage all Medicare patient complaints and quality of care reviews, appeals and other types of case reviews. Following are the organizations and the states they serve:
 

  • Complaints or concerns about healthcare facilities in Delaware, Louisiana and West Virginia should be directed to KEPRO
  • Complaints or concerns about healthcare facilities in New Jersey and Pennsylvania should be directed to Livanta

Browse Patient Resources


Our library of free resources for patients is constantly growing. You can browse the entire patient resource library below, or use the search filters to narrow results by category or state.

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Turn the Tide Pocket Guide: Prescribing Opioids for Chronic Pain
Turn the Tide Pocket Guide: Prescribing Opioids for Chronic Pain
Created by the CDC, this pocket guide provides guidelines for prescribing opioids for chronic pain. 

Battling Antibiotic-Resistant Infections - Patient Tool
Battling Antibiotic-Resistant Infections - Patient Tool
Flyer for patients on how to fight infections resistant to antibiotics

 
Stigma Free West Virginia
Stigma Free West Virginia
Information about the types of stigma associated with substance use disorder. 

Help and Hope West Virginia
Help and Hope West Virginia
Substance use disorder resources for individuals, prescribers, healthcare providers and policy makers.

Just Say No to the Combo
Just Say No to the Combo
A handout with facts about the combination of opioids and benzodiazepines.

 
The Slippery Slope of Opioid Use Handout
The Slippery Slope of Opioid Use Handout
A handout that highlights the key topics discussed in the animated video, The Slippery Slope of Opioid Use.

 
New Medicare Cards are Coming
New Medicare Cards are Coming
This infographic illustrates how new Medicare Cards are currently being mailed out to beneficiaries, highlights differences on new card, and a contact number if you have questions.

 
Prevent & Protect: Naloxone Information
Prevent & Protect: Naloxone Information
Helps identify pharmacies that carry naloxone while also providing tools for overdose prevention, advocacy, outreach and communication. 

Fact Sheet: Community Paramedicine Special Innovation Project
Fact Sheet: Community Paramedicine Special Innovation Project
A fact sheet explaining Quality Insights' newest Special Innovation Project - Community Paramedicine. 

 
Appalachian Overdose Mapping Tool: The Growth of an Epidemic
Appalachian Overdose Mapping Tool: The Growth of an Epidemic
County-level maps illustrating the relationship between community/ population demographics & fatal drug overdoses-including opioids-in the Appalachian Region of the US. 

Annual Wellness Visit Brochure
Annual Wellness Visit Brochure
This patient brochure explains Medicare's Annual Wellness Visit

 
Getting the Right Help for Opioid Dependence or Withdrawal
Getting the Right Help for Opioid Dependence or Withdrawal
Flyer from the Federal Trade Commission. A Spanish version is also available. 


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