Your Voice Can Make a Difference


  • When you or someone you know was in the hospital or nursing home, were there things that could have been done better
  • Have you had an especially good experience at a doctor’s office or in another healthcare setting you wish others could have?
  • Do you want to give feedback to your physicians and other members of your healthcare team?
  • Do you have ideas about how to make sure other patients and families get the best care possible?


If you answered "yes" to any of these questions then consider becoming a patient/family advisor to Quality Insights, a non-profit organization working to improve healthcare in the state.
 

What is a patient/family advisor?

A patient/family advisor is someone who:

  • Wants to help improve the quality of care for all patients and family members.
  • Gives honest feedback to the healthcare community based on his/her own experiences.
  • Is willing to share knowledge and experiences openly.

 

Who can be a patient/family advisor?

Anyone with experience as a patient or family member can be an advisor. You do not need any special qualifications.
 

What does a patient/family advisor do?

  • Share healthcare experiences so others may learn. You may be asked to participate in a discussion group or meeting. If you like public speaking, you may want to share your story at a conference.
  • Review or help create educational or informational materials that are easy for patients and families to understand, such as patient instructions and other health related handouts

 

What is the time commitment?

  • At a minimum, we ask that you participate in a conference call or online meeting twice a year that will last approximately 30 to 60 minutes.

 

Is being a patient/ family advisor right for you?

Being a patient/family advisor may be a good match with your skills and experiences if you can:

  • Speak up and share suggestions and potential solutions to help improve care for others
  • Talk about both positive and negative care experiences and share your thoughts on what went well and how things could have been done differently


Don’t believe that patients can really improve healthcare?

Providers want to listen and learn. Some of the most dramatic changes in healthcare have been inspired by patient stories and experiences – positive and negative. Join us and you’ll see.

Quality Insights is a non-profit organization that works on behalf of the Medicare program to promote better, safer care. We believe working with patients like you is essential to this mission. Together we can work to make healthcare the best it can be.
 

Please contact Mitzi Vince if you are interested in becoming a patient/family advisor. Phone: 1.800.642.8686, ext. 3253 E-mail: mvince@wvmi.org