Delaware success stories

DE Success StoriesQuality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success story to share.

Dr. Harold Kramer is the lead physician for Christiana Care Health System’s five medical aid units in Wilmington, Delaware. When his team identified a need to improve antibiotic prescribing in urgent care settings, his supervisor suggested he seek Quality Insights’ assistance.

EDC logoWhen Joe B. attended his first Everyone with Diabetes Counts (EDC) class at the Bear-Glasgow Family YMCA, he introduced himself as “Noncompliant Joe.” While readily admitting that he wasn’t managing his disease, he took a big step toward better health by participating in the program.

EDC class graduatesWhen Everyone with Diabetes Counts (EDC) instructor Paula Smith realized her last class at the Marydale Retirement Village would fall on Valentine’s Day, she knew she wanted to make it special.

EDC in Delaware uses the Stanford Diabetes Self-Management curriculum. Instructors teach people with diabetes and/or their caregivers the skills they need to be in control of their health. Consisting of six weekly classes, participants learn about diabetes risks, nutrition, weight management, how to properly manage medications and much more. Based on group interaction and working together, the classes empower and inspire the participants to feel confident about their health and themselves.

When Quality Insights tasked the facilities in its Reducing Adverse Drug Events (ADE) project with identifying an area for improvement, Nanticoke Memorial Hospital in Seaford, DE thought it knew exactly what to work on. “We originally chose to work on the opioid ADEs but discovered after looking at some of our data that we had more anticoagulation medication events,” said Jean Conn, Patient Safety Officer. Thus began a truly data-driven quality improvement project to reduce anticoagulation medication events and improve patient safety at the hospital. 

Gilpin Hall is a skilled nursing facility located in Wilmington, DE. Staff has been using the abaqis system to help drive improvement for a couple of years and have successfully incorporated the QAPI process into their daily work. Their QAPI team consists of all levels of personnel, including department heads, staff nurses and CNAs.

On Monday, February 8, 2016, U.S. Senator Tom Carper, along with Rita Landgraf, State Secretary of Health and Human Services, visited Westminster Village in Dover, DE to learn more about how the healthcare center had successfully reduced the use of antipsychotic drugs among residents receiving care for dementia and other cognitive deficiencies.

Kathleen Wroten, MSN, RN, CIC, Manager of Infection Prevention at Christiana Care Health System in Delaware, knows that the Comprehensive Unit-based Safety Program (CUSP) is effective. She has seen the program work to improve care and patient outcomes first hand.

Learn how Quality Insights helped Dr. Domingo G. Aviado develop a reporting module in his EHR to serve as a tool to monitor and ultimately increase the number of his patients who received colorectal cancer screenings.

Learn more about Quality Insights of Delaware's role in the creation and facilitation of a statewide cardiac coalition to serve as the driving force to improve prevention and care for heart disease and stroke.

Learn how Quality Insights of Delaware helped 48 eligible providers qualify for bonus payments through the Centers of Medicare & Medicaid Services' Physician Quality Reporting System quality initiative.

Learn how monthly events at Arbors at New Castle Nursing Center have helped close the gap on care transitions by giving patients the opportunity to interview home health agencies and choose the one that's right for them. 

Learn how Nanticoke Memorial Hospital partnered with Quality Insights of Delaware to pinpoint the biggest opportunities for reducing readmission rates and to provide patient education and resources.

Discover how Quality Insights of Delaware helped Regal Heights Healthcare & Rehabilitation Center reduce readmissions by guiding them through the use of evidence-based tools and processes.

Learn how Milton and Hattie Kutz Home reduced the number of residents identified as using restraints by 50% from September 2011 to November 2011.

Learn how Beebe Medical Center enhanced its hand hygiene education program with the help of Quality Insights' guidance and tools.

Learn how Cokebury Village achieved a 75% reduction in antipsychotic medication usage in just one year with the help of Quality Insights of Delaware's Adverse Drug Events Project.

Learn how Quality Insights helped Southern Delaware Medical Group successfully transition from traditional medical charts to a paperless office and qualify for the Meaningful Use incentive.