Delaware success stories

DE Success StoriesQuality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success story to share.

Gilpin Hall Successfully Incorporates QAPI Into Everyday Work

Gilpin Hall is a skilled nursing facility located in Wilmington, DE. Staff has been using the abaqis system to help drive improvement for a couple of years and have successfully incorporated the QAPI process into their daily work. Their QAPI team consists of all levels of personnel, including department heads, staff nurses and CNAs.
At Gilpin Hall, the nursing department drives the Phase I data collection by regularly completing the staff interview questionnaire and the admission and census record reviews. QAPI team members are assigned to complete 2-3 stage II resident and family interviews and observations every week. CNAs who are specially trained and have demonstrated particular interest in participating in QAPI also contribute to portions of the interviews.

Paul Smiley, Administrator for Gilpin Hall, said, "We really want the information provided to give us a true reflection of what is wrong and needs improvement and I am confident in the data we produce. Making regular data collection part of the process is very important."

Smiley stressed the use of abaqis is just a framework for gathering information to help drive the improvement, and he credits Quality Insights for providing other useful and timely resources, along with participation in Quality Insights-sponsored Affinity Groups. 

Using abaqis, Gilpin Hall identifies quality measures posing the highest risks and prioritizes them for improvement efforts. Staff then evaluates the root causes and makes policy changes, if necessary, followed by staff education and training. Finally, follow-up to ensure compliance is completed as the process continues.

The QAPI process and improvement efforts are shared with staff during regular meetings.