Delaware success stories

DE Success StoriesQuality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success story to share.

Patients Have a Hand in Provider Hygiene at Beebe Medical Center

8/26/2014
Learn how Beebe Medical Center enhanced its hand hygiene education program with the help of Quality Insights' guidance and tools.
 
As a basic component of infection prevention and control, hand hygiene is a high priority for the staff at Beebe Medical Center. To encourage patients to play a key role in good hand hygiene practices, Beebe’s infection control practitioners created a feedback tool. The colorful handwashing feedback form is placed on every breakfast tray one day each month. The form explains the importance of good hand hygiene and asks patients to rate care providers on their hand hygiene effectiveness.
 
Initially, the Infection Prevention Team collected the completed cards and used the feedback to develop additional quality improvement and hand hygiene staff education. In working with Quality Insights, they added another element to the process – educating patients on an individual basis. Beebe team members visited with patients the morning the cards were delivered in order to evaluate their handwashing knowledge. It also proved to be an opportunity to provide patients with more information about infection prevention.
 
Additionally, Quality Insights’ project coordinator recommended a handwashing reference tool designed for patients – the WAVE wallet card. The card provides all of the information patients and caregivers need to know about handwashing. WAVE stands for Wash hands, Ask questions, Vaccinate and Ensure safety.
 
Through the feedback cards, patients reported that staff members are washing their hands and that they are doing it correctly.