Louisiana success stories

LA Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success story to share.
EDC Logo Picture 6Lisa Carter attended Everyone with Diabetes Counts (EDC) classes at Morehouse Community Medical Center (MCMC).  Below is an account of her journey with diabetes in her own words.

"I was diagnosed with diabetes in 2013. My signs and symptoms were blurred vision, thirst and frequent urination. At that time, I had no knowledge about diabetes. Not only did I NOT have knowledge, but I also didn’t care about myself. I continued to smoke cigarettes, eat and drink what I pleased and I wouldn’t go to the doctor or take any medication...

EDC Logo Picture 5Opelousas is Louisiana’s third oldest city. The region, settled by the French Creoles, Spanish and Acadians, is renowned for its rich food and is often referred to as the “Spice Capitol” of the world. Unfortunately, the region is also exhibiting a growing prevalence of pre-diabetes and diabetes.

EDC Logo Picture 4Graduates of the Everyone with Diabetes Counts (EDC) program in Louisiana recently shared comments about their experiences with Quality Insights’ Quality Improvement Specialist Karen Ziecker. Graduates participated in classes at the Daughters of Charity Services in New Orleans, La.  The classes were taught by Peer Leaders Sylvia Denson, RN and Faye Bertrand. 

EDC Logo Picture 3Ms. Madison attended Everyone with Diabetes Counts (EDC) classes at Morehouse Community Medical Center (MCMC) and St. John Missionary Baptist Church in Bastrop, La.  Below is an account of her journey with diabetes in her own words.

"In 2000, I was diagnosed with Type 2 diabetes. The symptoms were all there – if only I knew what I was looking for! Constant thirst, frequent urination and one symptom that made me finally go to the doctor - I couldn't see. I was losing my vision and I didn't know why...  

Earlier this year, Quality Insights Quality Improvement Specialist Melinda Jones discovered that only 2 of the 90 home health agencies in Louisiana were documenting their vaccine administration in the state immunization registry. Additionally, many of the agencies were not aware of LINKS – the Louisiana Immunization Network for Kids – and the benefits it provides.

EDC LogoAfter attending an Everyone with Diabetes Counts (EDC) class at Claiborne Creek Senior Housing in Ouachita Parish in Louisiana, Ethel Ross was determined to help others learn the valuable information she gained after struggling to understand diabetes self-management for so long.  

Courtyard Manor Retirement Home is a small facility in the large town of Lafayette, Louisiana. This nursing home has caring owners that visit with their residents at least twice a week, making sure both staff and residents are treated like family. According to Director of Nursing Mona McCall, “Our goal is to make sure the residents are enjoying their life.” That is why, in the late summer of 2016, when Courtyard Manor realized their pain management quality measure numbers were rising, staff was moved to action.

Everyone with Diabetes CountsWhen Marie Davis began attending Everyone with Diabetes Counts (EDC) classes at the Caldwell Parish Library, she didn’t realize the impact it would have on her. 
A native of Grayson, Louisiana, Ms. Davis has diabetes and wanted to learn more about her disease. When she found out about the EDC classes coordinated by the Caldwell Parish Council on Aging, she decided to attend. 

EDC LogoIf there’s one thing that Karen Ziecker loves, it’s teaching seniors about how to manage their diabetes. Because of that, she recently took a classic, well-loved game and turned it into a valuable teaching tool for Quality Insights’ Everyone with Diabetes Counts (EDC) program. 

EDC LogoVonda Turner, RN sees the value in educating others about healthy living. In addition to teaching phlebotomy, anatomy, physiology and pharmacology in her community, Vonda is now a peer educator for the Diabetes Empowerment Education Program through Everyone with Diabetes Counts (EDC).

EDC LogoThis is the story of “Jane,” a 30-year-old student at the Affiliated Blind of LA Training Center in Lafayette, LA.  Jane has multiple chronic health problems, primarily due to her inability to adjust to her diabetes diagnosis twelve years ago. Her conditions include hypertension, hypercholesterolemia, diabetic nephropathy resulting in renal failure and requiring hemodialysis, two strokes, and diabetic retinopathy. 

This story was submitted by: Hood Home Health 

The focus of our improvement project was to decrease acute care hospitalization.  The key characters were all clinicians in the field and all our office staff.

Doctors, nurses and administrators at Lafayette Surgical Specialty Hospital (LSSH) can claim equal pride in a one-year initiative that has dramatically decreased the likelihood of surgical infections. More than 500,000 Americans are diagnosed with surgical site infections annually, which can cause complications, prolong recovery and increase the costs of care.

This story was submitted by: Louisiana Homecare of Slidell

At Louisiana Homecare of Slidell, our objective is to reduce the incidence of patients returning to the hospital shortly after being admitted to home health. We utilize our clinicians, team leaders, staff RN’s, LPN’s and administrative team to accomplish this. 

This story was submitted by: Minden Medical Center

Minden Medical Center is located in Minden, Louisiana, approximately 30 miles east of Shreveport/Bossier
City. We are a 161 bed acute care hospital serving a community of approximately 70,000. Our Mission
Statement gives an overview of what our physicians, staff and administration feel about providing healthcare to our friends and neighbors: We aspire to be the finest hospital in the country, by coordinating the delivery of health care services which meet the primary needs of inpatients and outpatients in a “personalized,” “caring,” “quality oriented,” and “cost effective” manner.

Over the course of a year, from September 2012 to 2013, eQHealth Solutions collaborated with Monroe, Louisiana community members to improve health care conditions for area residents.

The leadership at The Olive Branch Senior Care Center in Tallulah, Louisiana has always been proactive to improve the lives of their residents.  They have embraced culture change, increasing the choice of dining and waking for the elders they serve.  However, The Olive Branch is also acutely aware that improvement must encompass all areas, including their public reported measure on Nursing Home Compare.  A quick glance showed them that their restraint rate was higher than the state and national average, and the decision was an easy one to initiate the hard work of improvement.

This story was submitted by: P & S Surgical Hospital 

A patient falling during hospitalization can be a serious adverse event possibly resulting in a myriad of negative consequences. As one of the most common occurrences reported in hospitals, injuries from patient falls contribute to reduced mobility and independence, and increase the risk of premature death especially in those aged 65 and older.

Recently, at a Louisiana nursing home, one Director of Nursing (DON) took Leonardo DaVinci’s quote to heart, "I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do."  That is exactly what Debi Faulk did when she came aboard at Princeton Place in Ruston on August of 2012.  She embraced and embodied the “urgency of doing and to-do” the hard work or restraint reduction. 

This story was submitted by: The Regional Medical Center of Acadiana

At The Regional Medical Center of Acadiana, our goal is to always have a culture where everyone is focused
on giving high quality, safe care to every patient. Core Measures are the guidelines that are proven to
improve patient outcomes and help us provide high quality, safe care to every patient. As we all know, when we follow these guidelines, our patients have less severe and less frequent illnesses. We believe that everyone at all levels, including senior leaders, directors, pharmacy, nursing, quality, and medical staff, must have a role in following core measure and quality of care guidelines.

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