Louisiana success stories

LA Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success story to share.

A Successful Re-launch Breaths New Life Into Coalition

Nestled on the banks of the Ouachita River and Bayou Desiard, the Monroe-West Monroe, Louisiana twin cities are home to a successful care transitions community that has gone through several re-births in its lifetime.
Originally formed in late 2012, the community coalition's activities died down as priorities at the Centers for Medicare & Medicaid Services (CMS) shifted in late 2014. But, the coalition re-formed in 2015 and resumed its focus on preventing/reducing readmissions and adverse drug events. Attendance at quarterly meetings through March 2018 averaged 25 participants. 
A steering committee was formed at the March 2018 meeting and met twice in May and July. Members of the steering committee engaged in heavy promotion for the coalition, including creating a logo and standard meeting invitation, distributing an organizational assessment via Survey Monkey to determine willingness of participants to share successful interventions and serve on workgroups, and invitations sent via email/postal mail/hand-delivery. The committee also met with the CEOs, quality managers, and infection preventionists of the local hospitals to obtain their support of this effort. They also reached out to other healthcare alliances in the region like the Northeast LA Healthcare Alliance, the LA Ambulance Alliance, and professional organizations with area chapters, asking them to send out the meeting invitation to their members. Responses to the July 2018 organizational assessment were reviewed and many of those were shared in subsequent quarterly coalition meetings.
The steering committee's dedication to getting the word out about the community coalition and its meetings paid off. By the November 2018 meeting, there were 38 attendees, and in February 2019, over 70 people attended. This robust community is truly benefiting from the involvement and dedication of so many of its healthcare providers.