Louisiana success stories

LA Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success story to share.

In their own words: Hood Home Health Tackles Acute Care Hospitalization

2/18/2015
This story was submitted by: Hood Home Health 

The focus of our improvement project was to decrease acute care hospitalization.  The key characters were all clinicians in the field and all our office staff.
 
Our project is ongoing.  We identified patients with high risk for ACH and schedules with a minimum of five clinician contacts of first seven days on service.  We provide multi-discipline approach to decreasing acute care hospitalization.

Staff education was paramount in educating the patient and the caregiver to distinguish a “call us first” criteria versus an emergency care need.  Many patients are reluctant to “bother” the staff at night or afterhours.  We had every clinician at every visit educated on “Call us First” specific guidelines, instead of just a vague statement to call us, “if you need anything.”

We received more calls from patients.  Patients and caregivers verbalized relief from having a nurse, “a phone call away, at any time, day or night!”