Pennsylvania success stories

PA Local Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success storyto share.

One in three American adults — about 80 million people — has high blood pressure, putting them at increased risk for heart attack, heart failure, stroke, kidney failure and other health problems. To combat this major health threat, the American Heart Association (AHA) and the American Medical Association (AMA) launched the Target: Blood Pressure nationwide initiative to help healthcare providers and patients achieve better blood pressure control at the best levels to improve health. Quality Insights is partnering with them to introduce this program to physician practices in our five-state network.

Technology continues to advance at a rapid pace. However, in some places in Pennsylvania, not everyone is able to keep pace with these advances. In the case of Leonida Family Practice, with offices in Mt. Pleasant and Greensburg, PA, this four provider practice (two physicians and two CRNPs) is located in a beautiful but rural, mountainous region. Internet reception can be unreliable and cell signals are spotty in this area. As a result, many of Leonida’s patients do not own cell phones or connect to the internet. This limits the practice’s ability to connect patients with valuable online resources and makes patient portal usage a challenge. It also limits some of the functionality of the practice’s electronic health record (EHR) system and interoperability.

EDC LogoWhen the Everyone with Diabetes Counts (EDC) program conducted a diabetes education class at the Jewish Community Center in York, Pennsylvania earlier this year, a special guest speaker brought valuable insight into foot care for people with diabetes.

Dr. Maria Kasper, a podiatrist with Martin Foot and Ankle in Pennsylvania, spoke to the class about diabetic complications, foot problems and the practice’s own clinical trials with diabetic foot ulcers.

EDC LogoWhile teaching an Everyone with Diabetes Counts (EDC) class earlier this year, Angie Alwood, a Community Health Worker for Quality Insights Quality Innovation Network, found herself in a situation that she felt strongly required her help.

One of the class participants, Patrick, had just left the hospital the day prior to the class. His blood glucose (sugar) level in the hospital had been approximately 700 mg/dL. Prior to coming to the day’s class, his sugar level was 570 mg/dL.

Everyone with Diabetes CountsAlthough class is over for the graduates of the Everyone with Diabetes Counts (EDC) program at Newport Senior Center in Newport, Pennsylvania, they will continue their diabetes self-management journey through a newly-formed support group coordinated by the Center’s manager, Pat Ibaugh. 

Logo of EDCA support system – that is what Toni and Gus found when they met at an Everyone with Diabetes Counts (EDC) class earlier this year at the September House Senior Center in York, PA.
Gus and Toni met at the first in a series of six EDC classes at the center. A program of Quality Insights Quality Innovation Network, EDC is a community-based approach that encourages participation and provides a structure to support people with Medicare in their commitment to managing diabetes. Participants learn about diabetes risks, nutrition, weight management, how to properly manage medications and much more.

Thomas Jefferson University Hospital (Jefferson) is an Academic Medical Center, serving patients in Philadelphia and the surrounding communities in the Delaware Valley. Amanda D. Melendez, BS, MPH, CIC, Infection Control Manager, and Sara Townsend, MS-HQS, CIC, Infection Control Practitioner, share their hospital’s journey toward Clostridium difficile infection (CDI) reduction.  

In January 2012, Quality Insights of Pennsylvania invited the Area Agency on Aging, nursing homes, hospitals, home care agencies and hospices in the Lehigh Valley area to an “Improving Care for
Populations and Communities Kick-Off Meeting.” 

As Hickory House Nursing and Rehabilitation Center’s Director of Transitional Care Elaine Doyle embarked on creating a coaching program, she enlisted Quality Insights’ help. 

When Hope Dunkle became the new director of nursing at Guy and Mary Felt Nursing Home, she quickly realized that more than 25 percent of her residents were affected by both pressure ulcers and physical restraints. 

In an effort to align with a 2012 Centers for Medicare & Medicaid Services initiative, Kane Regional Centers decided to pilot an antipsychotic drug reduction project in one of its four skilled nursing facilities in the Pittsburgh area. When the Scott Township location was selected as the pilot site, Consultant Pharmacist Kristen Zeigler headed up the project.

Though Moravian Manor was a solid four-star facility on Nursing Home Compare, Director of Nursing Donovan Carper had his eye on achieving a five-star status. Carper felt that highly effective quality oversight was the missing piece of the puzzle.

When the Philadelphia Protestant Home (PPH), a five-star quality rated facility, landed on the Centers for Medicare & Medicaid Services’ list for having a high rate of pressure ulcers, staff jumped at the chance to work with Quality Insights on tackling this issue.

When Washington County Health Center (WCHC) joined the National Nursing Home Quality Care Collaborative (NNHQCC), they also began working with Quality Insights of Pennsylvania. 

Williamsport Regional Medical Center’s catheter associated urinary tract infections (CAUTI) reduction journey began in 2008. 

When Quality Insights, in partnership with the American Cancer Society, first offered free mammogram reminder postcards for patients, Family Medicine, Geriatrics & Wellness saw an opportunity to focus on increasing their breast and cervical cancer screening rates. 

As the Physician Quality Reporting System moves toward electronic quality measure data submission,
Pennsylvania’s providers have taken note. 

Quality Insights has partnered with Pottstown Medical Specialists, Inc. (PMSI) for several years to improve patient care.

Back in 2008, Quality Insights of Pennsylvania staff partnered with doctors, nurses and staff members at the Wright Center for Primary Care to help them increase the number of patients who used appropriate
preventive services.

The Brandywine Hospital staff worked to reduce the facility’s 30-day readmission rates for years.

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