Pennsylvania success stories

PA Local Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success storyto share.

PAM-10® Tool Demonstrates Beneficiary Activation in EDC Classes

EDC Logo Picture 4When data from care coordination communities in Pennsylvania showed high acute care utilization for people with diabetes, two Quality Insights projects saw an opportunity to work together to address the issue.
Quality Insights’ Everyone with Diabetes Counts (EDC) program and Care Coordination project worked together to implement that PAM-10® (Patient Activation Measure) tool into EDC’s diabetes self-management education (DSME) classes.  Incorporating use of the tool into EDC classes offered a unique opportunity to align EDC goals with Care Coordination resources, which created a triple win for communities, providers and patients.   

PAM-10® is a framework for developing patient engagement in health care. The tool consists of 13 questions to measure knowledge, skill and confidence in self-management of health conditions. Scores can predict future acute care utilization, medication adherence and more.
Health care providers within Quality Insights’ Care Coordination communities wanted to improve outcomes for people with diabetes by offering locations to host EDC classes. Class instructors administered the PAM-10® before and after each series of classes. The tool helped to assess changes in patients’ post-class activation scores and identify high risk (or poorly activated) patients. As a result, the patients identified as high risk were referred to their primary care doctor for additional support.
Individuals who completed the EDC classes showed improved activation scores which, based on evidence, correlates to better diabetes self-care management, reduced harm and improved health care utilization.
About Everyone with Diabetes Counts (EDC)
EDC in Pennsylvania uses the Diabetes Empowerment Education Program (DEEP) curriculum created by the University of Illinois at Chicago. DEEP teaches people with diabetes and/or their caregivers the skills they need to be in control of their health. Consisting of six weekly classes, participants learn about diabetes risks, nutrition, weight management, how to properly manage medications and much more. Based on group interaction and working together, the classes empower and inspire the participants to feel confident about their health and themselves.
Quality Insights facilitates free diabetes education classes throughout Pennsylvania as part of the EDC program. View a list of available workshops. If you are interested in learning more or getting involved, contact Shikina Wills, Project Coordinator at (877) 346-6180, ext. 7825 or  
About Quality Insights Quality Innovation Network
Quality Insights is the Quality Innovation Network-Quality Improvement Organization (QIN-QIO) for Delaware, Louisiana, New Jersey, Pennsylvania and West Virginia. Quality Insights collaborates with health care providers, patients and allied organizations across the network to bring about widespread, significant improvements in the quality of care they deliver. Our goal is better care, smarter spending and healthier people. Learn more.