Pennsylvania success stories

PA Local Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success storyto share.

Quality Insights and Rural PA Practice Achieve MU Success Together

The practice of Richard A. Mercurio, M.D. has been working with Quality Insights since 2014, and prior to that, a participating practice with the Pennsylvania Regional Extension Center for Health IT (PA REACH) program, of which Quality Insights was the grantee. Located in Kittanning, PA, this practice has three providers, including a physician, physician assistant, and nurse practitioner.
Lisa Mercurio has been the Office Manager for Dr. Mercurio’s practice since 2014. Since the practice was an early adopter of health IT, Lisa came on board in the middle of the Meaningful Use (MU) and PQRS attestation processes with no prior knowledge or experience with these programs. She soon began working with Lisa Sagwitz, Quality Insights Practice Transformation Specialist, to help her hit the ground running.  
“Lisa provided me with education on what meaningful use is and how to achieve it through regular communication to get me on track fast for successful MU attesting,” said Mercurio. “I have come to rely on and trust Quality Insights to keep me current and guide me through what can sometimes be challenging attestation processes. I feel the consultative services provided are excellent and have helped us successfully meet MU each year.” 
Dr. Mercurio’s practice has faced some challenges with interoperability due to its rural setting. It is currently on a list to serve as a pilot practice to connect with the lab interface at a local hospital. However, the hospital has been encountering issues that have interfered with the launch of the interface. As a result, Mercurio and her staff must manually enter lab results into the electronic health record (EHR) in order to report on certain MU measures. This has proven to be a very time consuming task but one that will greatly improve once the interface is live.
According to Mercurio, “Our next journey is underway preparing for MIPS and I’m sure we will also be successful with this program with Quality Insight’s guidance.”