west virginia success stories

WV Local Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success storyto share.

EDC Logo 5Everyone with Diabetes Counts (EDC) program coordinator Susie Sims recently sat down to talk with Pearl Saucier, MS, RD, LD and Sarah Rolenson, RN, both health care providers from Stonewall Jackson Memorial Hospital, a division of Mon Health. They spoke about the impact of diabetes self-management education on the community. Check out this overview of their conversation.  

For years, Quality Insights has partnered with healthcare providers and community agencies to improve patient safety, reduce harm and improve clinical care for the Medicare population.

For years, Quality Insights has partnered with hospitals, nursing homes and community agencies to improve medication safety and reduce unnecessary hospital readmissions in the Medicare population.  

When Diane Martin’s son-in-law came down with flu-like symptoms this past March, no one in the family could have ever imagined the twists and turns his illness would take. Dalton, whose nickname is Doc, spent a week on the couch trying to recover. When his symptoms only worsened, he agreed to visit a walk-in clinic for treatment.

EDC Logo Picture 8When several newly-trained peer educators and community health workers for the Everyone with Diabetes Counts (EDC) program found out about a unique project coordinated by Cabin Creek Health Systems, they knew they had an opportunity to engage people with diabetes in a creative way.  
The peer educators/community health workers were trained to teach Diabetes Empowerment Education Program (DEEP) classes as part of the EDC program. EDC is a national initiative of the Centers for Medicare & Medicaid Services (CMS) and is coordinated locally by Quality Insights. 

EDC Logo Picture 8Everyone with Diabetes Counts (EDC) workshops present many tools available to help reduce glucose levels and halt the progression of possible complications or perhaps prevent complications from developing. Family members are encouraged to attend EDC classes together. 
EDC, which is a national initiative of the Centers for Medicare & Medicaid Services (CMS), provides free diabetes self-management classes to people with Medicare, their family members and caregivers.

EDC Picture 6Not long after the completion of a free diabetes class in West Virginia, a graduate contacted Quality Insights to talk about the impact the class had on her and the progress she has made since completing the series.

EDC Logo Pic 9When Angela Horn became aware of the diabetes disparity throughout West Virginia during her day-to-day interactions with home care patients, she was motivated to make a difference.
Angela, a business development and marketing coordinator for Preferred Home Health (a home care agency serving seven counties in West Virginia), decided to give back to her community by becoming trained as an Everyone with Diabetes Counts (EDC) class leader. As a class leader, she is able to bring diabetes self-management education to people in the rural communities where she often works.

EDC Logo Picture 2When one woman realized the benefit of attending diabetes classes in her community, she decided to take matters into her own hands to figure out why more people weren’t taking advantage of the free program. 

In addition to working directly with healthcare providers throughout our five-state network, Quality Insights also partners with organizations with which we share goals. As part of our Cardiac Health initiative, our team of healthcare professionals works to increase compliance with the Million Hearts® initiative’s ABCS of heart health – Aspirin when appropriate, Blood pressure control, Cholesterol management and Smoking cessation.

logo EDCWhen C.S. was diagnosed with diabetes in 1993, she took a class that covered insulin use and carbohydrate counting. But when she recently saw a poster advertising free diabetes classes in a local cafe, she figured she could use an update on her condition.

EDC Logo Picture 6When staff from a local doctor’s office experienced an increase in the number of patients asking for help managing their diabetes, they saw an opportunity with free diabetes self-management classes through the Everyone with Diabetes Counts (EDC) program.  EDC, which is a national initiative of the Centers for Medicare & Medicaid Services (CMS), provides free diabetes self-management classes to people with Medicare, their family members and caregivers.

Reducing the use of antipsychotic medication in long-term care facilities has been a focus across the nation for several years.  Greenbrier Manor, a long-term care facility in Lewisburg, WV and a member of the West Virginia Nursing Home Quality Care Collaborative, is one home that has met this challenge head on. 

As Helen Keller once said, “Alone we can do so little, but together we can do so much.”  That was the mindset when Quality Insights Quality Innovation Network assisted in convening a collaborative of healthcare organizations in West Virginia for the inaugural WV Continuum of Care Symposium on August 23 and 24, 2016.

Carehaven at Pleasants, a 68-bed skilled nursing facility in Belmont, West Virginia, has found the secret to low-stress state survey visits. Through proactive staff education, use of the QAPI process and the partnership with Quality Insights Quality Innovation Network, the facility’s most recent survey was smooth sailing and deficiency free for the first time.

Thomas Memorial Hospital, located in South Charleston, WV, is a general medical and surgical hospital with 215 beds.   Quality Insights began working with this hospital in 2012 to reduce admissions and readmissions in the Medicare fee-for-service patient population.
Quality Insights assisted the hospital with conducting a root cause analysis, and as a result, staff identified several key drivers of readmissions. Based on these findings, Melinda Hutchison, Director of Case Management at Thomas Memorial, determined that using a Case Manager as a Care Transitions Coordinator for high risk patients would improve the success of implementing interventions to improve care and reduce readmissions.

EDC LogoPastor Willie Lewis recently completed the Everyone with Diabetes Counts (EDC) program with his wife Della at Maranatha Baptist Church in Madison, WV. Pastor Lewis is the primary caregiver for his wife who has diabetes and coronary artery disease (CAD).  While he is also debilitated with chronic obstructive pulmonary disease (COPD), he still is very active in the community and serves as the Pastor for the Greater Mt. Zion Missionary Baptist Church in Holden, WV. 

EDC LogoTim is a Type II diabetic. His condition is not well controlled. He has hypertension, elevated cholesterol, and is also overweight, weighing around 300 pounds. When he and his wife first attended an Everyone with Diabetes Counts (EDC) class at the Maranatha Baptist Church in Madison, WV, Tim was skeptical. His body language suggested he would rather be somewhere else as he sat in his chair with his arms crossed, often not speaking. 

Quality Insights Quality Innovation Network, of which the West Virginia Medical Institute (WVMI) is a member, is leading the charge of affecting positive change in nursing home health care in West Virginia. Collaborations have been a key in finding success.

Quality Insights Quality Innovation Network partnered with the West Virginia Hospital Association (WVHA) for the “Readmission Reduction: A Collaborative Effort” conference on October 9 at Stonewall Jackson Resort. 

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