west virginia success stories

WV Local Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success storyto share.


Reducing the use of antipsychotic medication in long-term care facilities has been a focus across the nation for several years.  Greenbrier Manor, a long-term care facility in Lewisburg, WV and a member of the West Virginia Nursing Home Quality Care Collaborative, is one home that has met this challenge head on. 

As Helen Keller once said, “Alone we can do so little, but together we can do so much.”  That was the mindset when Quality Insights Quality Innovation Network assisted in convening a collaborative of healthcare organizations in West Virginia for the inaugural WV Continuum of Care Symposium on August 23 and 24, 2016.

Carehaven at Pleasants, a 68-bed skilled nursing facility in Belmont, West Virginia, has found the secret to low-stress state survey visits. Through proactive staff education, use of the QAPI process and the partnership with Quality Insights Quality Innovation Network, the facility’s most recent survey was smooth sailing and deficiency free for the first time.

Thomas Memorial Hospital, located in South Charleston, WV, is a general medical and surgical hospital with 215 beds.   Quality Insights began working with this hospital in 2012 to reduce admissions and readmissions in the Medicare fee-for-service patient population.
 
Quality Insights assisted the hospital with conducting a root cause analysis, and as a result, staff identified several key drivers of readmissions. Based on these findings, Melinda Hutchison, Director of Case Management at Thomas Memorial, determined that using a Case Manager as a Care Transitions Coordinator for high risk patients would improve the success of implementing interventions to improve care and reduce readmissions.

EDC LogoPastor Willie Lewis recently completed the Everyone with Diabetes Counts (EDC) program with his wife Della at Maranatha Baptist Church in Madison, WV. Pastor Lewis is the primary caregiver for his wife who has diabetes and coronary artery disease (CAD).  While he is also debilitated with chronic obstructive pulmonary disease (COPD), he still is very active in the community and serves as the Pastor for the Greater Mt. Zion Missionary Baptist Church in Holden, WV. 

EDC LogoTim is a Type II diabetic. His condition is not well controlled. He has hypertension, elevated cholesterol, and is also overweight, weighing around 300 pounds. When he and his wife first attended an Everyone with Diabetes Counts (EDC) class at the Maranatha Baptist Church in Madison, WV, Tim was skeptical. His body language suggested he would rather be somewhere else as he sat in his chair with his arms crossed, often not speaking. 

Quality Insights Quality Innovation Network, of which the West Virginia Medical Institute (WVMI) is a member, is leading the charge of affecting positive change in nursing home health care in West Virginia. Collaborations have been a key in finding success.

Quality Insights Quality Innovation Network partnered with the West Virginia Hospital Association (WVHA) for the “Readmission Reduction: A Collaborative Effort” conference on October 9 at Stonewall Jackson Resort. 

Thanks to encouragement and guidance from West Virginia Medical Institute (WVMI) nurses Jill Aliff and Paula Clark, Beckley Physicians Group in Beckley, West Virginia was able to recognize an error in its Physician Quality Reporting System (PQRS) reporting that could have cost the practice its payment. Thanks to encouragement and guidance from West Virginia Medical Institute (WVMI) nurses Jill Aliff and Paula Clark, Beckley Physicians Group in Beckley, West Virginia was able to recognize an error in its Physician Quality Reporting System (PQRS) reporting that could have cost the practice its payment.

As a result of a successful partnership with the West Virginia Medical Institute (WVMI) through the Emergency Department (ED) Transfer Communication pilot project, Broaddus Hospital in Philippi, West Virginia realized after data abstraction during the 3rd quarter of 2013 the need to make an important update to a transfer form in their electronic medical record (EMR).

Members of the health care community in the northern panhandle of West Virginia are making strides in partnership development as a result of collaborations with the West Virginia Medical Institute’s (WVMI) Care Transitions project.

Through a collaborative effort with the West Virginia Medical Institute (WVMI), Pleasant Valley Hospital in Point Pleasant, West Virginia, was recently selected as a Top Performer on Key Quality Measures by the Joint Commission. The Joint Commission’s Top Performer on Key Quality Measures program recognizes accredited hospitals that attain excellence in accountability measure performance.

Good Shepherd Nursing Home in Wheeling, West Virginia, received a rare deficiency-free survey this year from the Quality Indicator Survey (QIS) process implemented by the Centers for Medicare & Medicaid Services (CMS).

The West Virginia Medical Institute (WVMI) submitted an application in July to the Centers for Medicare & Medicaid Services (CMS) to recognize the Beckley Community Coalition (BCC) as a Formal Care Transition Program. The Coalition was approved and WVMI staff credit the partnerships and community-building efforts with local organizations as part of that success.

Providers with Charleston Family Practice were able to successfully report and receive Physician Quality Reporting System (PQRS) incentive payment for 2012 with the help of West Virginia Medical Institute (WVMI) staff.

Wayne Nursing and Rehabilitation Center in Wayne, West Virginia, recently received a national Bronze Award from the American Health Care Association (AHCA) for demonstrating the ability to improve a process through the reduction of physical restraints. Award recipients were recognized during the closing general session of the 2013 AHCA Annual Convention and Expo in Phoenix, Arizona on October 9, 2013.

The staff at Davis Memorial Hospital take care recommendations to heart. For the hospital’s infection prevention program, researching and following national standards and recommendations propels improvement. One specific area staff targeted was Catheter Associated Urinary Tract Infections (CAUTIs).

More than a year ago, Janet Squires became the Director of Nursing and Jamie Taylor became the Assistant Director of Nursing at the Sundale Rehabilitation and Long Term Care facility in Morgantown, West Virginia. At that time, the facility housed 10 residents with pressure ulcers and 17 residents with general skin breakdowns. With the help of Pam Meador at the West Virginia Medical Institute (WVMI) and under the direction of Medical Director Dr. Vincent Delagarza to improve skin care at the facility, that rate has reduced dramatically to eight overall pressure ulcer/skin breakdowns, five of which belong to terminally ill residents who are commonly at high risk for these skin conditions.

Thanks to the partnership efforts of two community hospitals and multiple health care providers in the Beckley area, many Medicare beneficiaries are positioned to face fewer unnecessary 30-day hospital readmissions.

Staff at the Brandon Cestaric Family Medicine (BCFM) facility in Ripley, West Virginia took initiative and overcame challenges to be the first practice in West Virginia to submit Physician Quality Reporting System (PQRS) measures for 2012 using Direct Electronic Health Record (EHR).

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