west virginia success stories

WV Local Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success storyto share.

A Beneficiary Takes Action to Encourage Others

EDC Logo Picture 2When one woman realized the benefit of attending diabetes classes in her community, she decided to take matters into her own hands to figure out why more people weren’t taking advantage of the free program. 
“N.L.” attended diabetes self-management education classes in the evening at Montgomery Town Hall. The free classes are offered as part of the Everyone with Diabetes Counts (EDC) program, which is a national initiative of the Centers for Medicare & Medicaid Services. Quality Insights coordinates the EDC program in West Virginia. 
The series of classes takes place once a week for six weeks, for about two hours. During the series, participants learn about healthy eating, action planning, problem solving, self-monitoring, positive thinking, dealing with stress, foot care, medications, exercise and more.
Addressing Health Care Needs in Montgomery
A former college town, the City of Montgomery has had the challenge of addressing an economic downturn as a result of the college leaving the area the previous year. As a result, health care services took a hard hit. In an attempt to help, staff from Quality Insights’ EDC program contacted local officials to ask about holding a series of free diabetes classes for community members. Officials agreed to provide a meeting space at Montgomery Town Hall and help promote the classes to the community. 
Aggressively Promoting Free Diabetes Classes
Flyers promoting the classes were posted at area businesses, local pharmacies, libraries, community centers, area churches, senior centers, surrounding post offices and in elevators and patient waiting rooms at a local critical access hospital.  
Quality Insights staff visited and provided referral forms to local physicians. Classes were promoted on the EDC program’s West Virginia Facebook page. The town newspaper encouraged readers to attend the classes through feature stories. A local television station even interviewed Quality Insights staff about the classes and ran the segment every week for three weeks prior to the start date.   
N.L. Makes a Difference
Only six individuals attended the first class and N.L. was one of those attendees. She lives in a remote area of the county.  Finding transportation to the class was difficult for her, but she knew she needed some advice to lower her glucose level.  So, she persevered and came to class in spite of tough winter weather conditions and transportation challenges.  
“This class is a great thing,” N.L. said. “I don’t understand why more people didn’t attend.”
Between classes, N.L. read about an upcoming fundraiser at a nearby hospital. The fundraiser sought to raise money for elderly people in need of wheelchairs, canes and walkers.  N.L. decided she would go to the fundraiser and ask community members why they didn’t attend the free diabetes self-management education classes. 
N.L. interviewed more than 100 people over the course of an entire day at the hospital. She wrote each person’s response on notebook paper.  At the last EDC class, she gave the list of responses to the class leader with hope that it would help determine why people did not attend the diabetes self-management education classes.  
Upon receiving her class graduation certificate, N.L. was excited to say she understood more about her medications, the need to exercise and meal plan and the importance of keeping a glucose log.  
“I hope more people will start taking advantage of this great program,” she said. 
EDC uses the Diabetes Empowerment Education Program (DEEP) curriculum developed at the Midwest Latino Health Research, Training and Policy Center at the University of Illinois at Chicago. DEEP helps individuals better understand diabetes and its management.
To learn more, contact Susie Sims at (304) 346-9864, ext. 3221 or email ssims@qualityinsights.org. View a list of upcoming classes near you