west virginia success stories

WV Local Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

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Leader Inspired to Create Visual Tools for EDC Classes

EDC Logo Pic 9When Angela Horn became aware of the diabetes disparity throughout West Virginia during her day-to-day interactions with home care patients, she was motivated to make a difference.
Angela, a business development and marketing coordinator for Preferred Home Health (a home care agency serving seven counties in West Virginia), decided to give back to her community by becoming trained as an Everyone with Diabetes Counts (EDC) class leader. As a class leader, she is able to bring diabetes self-management education to people in the rural communities where she often works.
Pic 1EDC, which is a national initiative of the Centers for Medicare & Medicaid Services (CMS), provides free diabetes self-management classes to people with Medicare, their family members and caregivers. Quality Insights coordinates the EDC program in West Virginia.
The series of classes usually takes place once a week for six weeks, for about two hours each time. Participants learn about healthy eating, action planning, problem solving, self-monitoring, positive thinking, dealing with stress, foot care, medications, exercise and more.
EDC uses the Diabetes Empowerment Education Program (DEEP) curriculum developed at the Midwest Latino Health Research, Training and Policy Center at the University of Illinois at Chicago. DEEP helps individuals better understand diabetes and its management.
After completing the DEEP Train-the-Trainer program, Angela was determined to put together some special supplies to use for her first workshop at Logan Regional Medical Center. She created “Mr. Operational Diabetes Man” to represent how diabetes impacts certain organs in the human body. 
She also created a display to use when teaching the class about proper dental care to prevent possible diabetic complications of the mouth, teeth and gums. 
“The top of the dental display is where I demonstrate how to brush the teeth,” Angela said. “The bottom of the board is meant to be three-dimensional and help demonstrate how to floss. This is a cute, interactive display that hopefully brings a little humor as well. Because let's face it, the poor guy needs braces!”
Class attendees were thrilled with the interactive displays. Class evaluations included comments about the visual aids being helpful while also making the class fun and interesting.
“Angela has really done a great job,” Susie Sims, Project Coordinator for EDC in West Virginia, said. “It’s dedicated class leaders like her that make such a significant impact in our state.” 
To learn more about the Everyone with Diabetes Counts (EDC) program, please contact Susie Sims at (304) 346-9864, ext. 3221 or email ssims@qualityinsights.org. To view a list of upcoming classes, visit us online at www.qualityinsights-qin.org/diabetes.