Pennsylvania success stories

PA Local Success Stories
Quality improvement endeavors can often feel overwhelming, but chances are, you can learn from the experiences that another physician, hospital or nursing home has had in a similar situation. Coupled with support from Quality Insights Quality Innovation Network, learning what has worked for others — and what didn't — is a valuable strategic planning component. 

We encourage you to read the success stories, contact us for more information, and also let us know if you have a Quality Insights' success storyto share.

EDC Logo Picture 2A recent graduate of the Everyone with Diabetes Counts (EDC) program in Pennsylvania shared comments about her experience with diabetes self-management education (DSME) classes taught by Quality Insights’ Angela Alwood and Vicki Deacon. 

EDC Logo Picture 4When data from care coordination communities in Pennsylvania showed high acute care utilization for people with diabetes, two Quality Insights projects saw an opportunity to work together to address the issue.
Quality Insights’ Everyone with Diabetes Counts (EDC) program and Care Coordination project worked together to implement that PAM-10® (Patient Activation Measure) tool into EDC’s diabetes self-management education (DSME) classes.  Incorporating use of the tool into EDC classes offered a unique opportunity to align EDC goals with Care Coordination resources, which created a triple win for communities, providers and patients.   

When Tricia Baffa joined the Carbon-Monroe-Pike Mental Health Developmental Services (CMP MHDS) as a community outreach coordinator, her goal was to improve the region’s Crisis Intervention Program. Her partnership with Quality Insights and the Pocono Community Coalition helped her do just that.

Sometimes, the simplest ideas are the most effective. This was a lesson learned by pharmacists at Hartzell Pharmacy in the small town of Catasauqua, Pennsylvania.

EDC Logo Picture 3When instructor Angie Alwood taught a series of Everyone with Diabetes Counts (EDC) classes at the West Shore Senior Center, she hoped to leave a lasting impact on the class participants. Little did she know, she’d meet that goal and then some. EDC in Pennsylvania uses the Diabetes Empowerment Education Program (DEEP) curriculum created by the University of Illinois at Chicago.

EDC logoA participant of the Everyone with Diabetes Counts (EDC) program in Pennsylvania recently shared how, by attending classes at the Cheltenham ShopRite supermarket, the information she learned has impacted her health.

EDC logoAs the Assistant Executive Director and Program Director of the Coatesville Area Senior Center (CASC), George Ramon found the Everyone with Diabetes Counts (EDC) initiative to be a good fit for his members.

Graduates of the Everyone with Diabetes Counts (EDC) program in Pennsylvania
recently shared comments about their experiences participating in classes held at the Cheltenham ShopRite supermarket.

“The class was incredible! I have not had a class like this in many years... 

Merakey (formerly NHS Human Services) is a behavioral health practice that operates in multiple states (including Pennsylvania, Delaware, Louisiana, Maryland, Virginia, Michigan, New Jersey and New York). Merakey Project Manager Sam Gillin began working with Quality Insights in November 2017 to better position the practice for successful Merit-based Incentive Payment System (MIPS) reporting.

Urology of Central PA is an independent and progressive 18-provider practice located in Camp Hill that started working with Quality Insights in May of 2017. According to Andrea Dietz, Director of Clinical Operations, “Our team thought we were prepared for MIPS (Merit-based Incentive Payment System) success in early 2017 when we hired consultants to help us with our Security Risk Assessment. We also had access to their team of experts to assist in this project.” Dietz reported that her practice spent $5,500 on these consultative services in 2017.

EDC logoLance spent much of his career traveling Asia and Europe as a freelance writer and photographer. It never crossed his mind that he could develop diabetes, but when he was back in the United States his doctor suggested that he get a hemoglobin A1c (HbA1c) test. It indicated that he was diabetic. That was more than 13 years ago.

EDC logoAs the supportive services coordinator for three low-income senior living apartment buildings in Central Pennsylvania, Marge Gore is always looking for ways to improve the health and well-being of her residents. A strong advocate of patient empowerment, Marge gives her residents tools and resources to self-manage their lives. That is why she found the Everyone with Diabetes Counts (EDC) initiative to be a good fit for her needs.

Everyone with Diabetes Counts LogoAlthough Maxine has a pre-diabetic condition, she felt that she fell short when it came to interpreting food labels and understanding the importance of diet and exercise. Luckily, Maxine found a free resource to help get her health on track and learn how to avoid complications in the future – Everyone with Diabetes Counts (EDC).

Campbell & Philbin Medical Associates is a six provider practice that has two locations in Pittsburgh, PA. Lynn Karaffa, Practice Manager, has been working closely with Lisa Sagwitz, Quality Insights Practice Transformation Specialist, to better understand the intricacies of the new Quality Payment Program (QPP).

EDC Logo PictureWhen Robert was told by his doctor in December 2015 that he had pre-diabetes with a high risk of developing type 2 diabetes, he knew he had to make some lifestyle changes. 
Robert met with a registered dietitian from a nearby Shop Rite grocery store. The dietitian looked at his medical history and offered several suggestions in an effort to help. She helped him create meal plans to lower his A1c level and an exercise plan for weight loss. By the end of the year, Robert had lost a considerable amount of weight, and his A1C had improved slightly.

EDC LogoThe Everyone with Diabetes Counts (EDC) team in Pennsylvania recently created a video to illustrate the success of the program at Enon Baptist Church. Watch the video

The practice of Levi Walker, MD, PC, a solo internal medicine practice in Pittsburgh, PA, has been working with Quality Insights for several years on a variety of projects. Danielle Walker heads up the practice’s efforts for meaningful use attesting, PQRS reporting, and now it’s preparation for the Merit-based Incentive Payment System (MIPS) in 2017.

The practice of Richard A. Mercurio, M.D. has been working with Quality Insights since 2014, and prior to that, a participating practice with the Pennsylvania Regional Extension Center for Health IT (PA REACH) program, of which Quality Insights was the grantee. Located in Kittanning, PA, this practice has three providers, including a physician, physician assistant, and nurse practitioner.

Western PA Physicians of WMC Physician Practices, LLC has been working with Quality Insights on various projects since the spring of 2015. It is a large multi-specialty group with many physicians and mid-level providers in multiple locations across West Virginia, Pennsylvania, and Ohio. Not only can being a multi-state organization pose some interesting quality improvement reporting challenges, but there are several different electronic health record (EHR) systems in use within this healthcare organization which also adds to the complexity. 

Partners in Nephrology and Endocrinology (PINE) is a 26 physician practice with eleven locations throughout the Pittsburgh area. Throughout these multiple office locations, three different electronic health record (EHR) systems are utilized which makes reporting for the Centers for Medicare & Medicaid Services (CMS) EHR Incentive Programs a bigger challenge. 

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