Your Health. Your Care.

Your health is your greatest asset. The best way to stay healthy is to take an active role in your health and health care.

Is your provider working with us?

As a Quality Innovation Network, Quality Insights invites nursing homes, doctors’ offices, home health agencies and hospitals to partner with us on projects designed to improve the care they provide to members of your community. Participation in these projects means your provider is learning about the latest and best ways to prevent infections, treat pain and reduce extra trips to the hospital. Ask your healthcare provider if they are working with Quality Insights on our quality improvement projects, and if they aren’t, ask them to contact us today.

Do you want to participate?

We also offer opportunities for you – the patient – to participate in our projects. Your voice and your opinion count. One way that you can get involved is by becoming a patient advisor. Please contact us if you would like to join our Learning & Action Networks (LANs) in that capacity. 

Do you have a concern?

If you have a healthcare quality of care concern or are not satisfied with the quality of care you received, contact your state’s Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). The BFCC-QIOs manage all Medicare patient complaints and quality of care reviews, appeals and other types of case reviews. 
Complaints or concerns about healthcare facilities in Pennsylvania and West Virginia should be directed to Livanta